[Discussioni]Re: [calltemp] Samsung OMS Support Request

[Stefano Borini]

On Wed, Nov 26, 2003 at 03:11:05PM +0100, Hanaro wrote:
> We received your mail, unfortunately we cannot reply to you in Italian,
> but we would 
> like to help you anyway in English. We hope we clearly understood your
> question. 

Thanks for your reply. Indeed i have a yamaha driver. My ticket
submission was only to clear that the italian FAQ provided by samsung is
inherently wrong.
even if samsung doesn't support linux as an operating system (and i feel
quite astonished noting that instead DOS is supported) in its marketing
and tech strategy, saying that linux does allow nothing more than a
cd reader use case for whichever cd burner on the market is plain wrong
and misleading.

> Our service supports only Samsung Optical Disc Drives . 
> In case you have a Yamaha drive, please contact Yamaha.  
>  
> In case you possess a Samsung drive and you want to use Linux ,
> unfortunately our technical 
> support cannot offer you any support on other OS than the following:
>  
> DOS, Win9x, Win2000, WinME, WinNT, WinXP
> The devices may work properly in Other OS (Linux, ....), but
> compatibility problems may occur as well as 
> problems with finding supporting software. 

until samsung cd burners comply with known standards, there's no need
for samsung to provide software. Indeed it's since the beginning of the
linux community that standardized, well known devices are well supported
and their usage is granted, even if the hardware vendor ignores (or even
boycotts) our contribution to its market share and diffusion as a good
working devices.

> The basic reading function of the drive will work properly (under linux,
> ...), but other functions that rely on software may not work.

given the reading function is also provided from software (the kernel
driver), and since also that mmc extensions and ATA or SCSI are
supported by our burning software, i can't still see a reason for how a
standard cd burner shouldn't work on linux.

> This is due to the fact that all Software sold with the drives is only
> compatible with Windows.

despite this affirmation (probably the provided software works on WINE)
i wish to remember that i usually buy a cd burner for the cd burner
itself, not for the provided software. Maybe should i buy a Ford only
for the bridgestone tires mounted on it ?

> As the drives do not officially support other OS than Windows, we can
> offer you no information as 
> to which programs you should use in these OS.

this is, however, not the point. My ticket is only to give advice about
the wrong and misleading faq on your site, hoping it will be fixed soon.

thanks for your attention,

                                    Stefano Borini